Job Description
TATA Business Support Services is urgently hiring for various positions at Pimpri location.
Job Summary:
Inbound customer services which would cater largely to Customers Enquiry, Requests and Complaints.
Broad Responsibilities/ Major Deliverables:
Listening to and understanding the customers requirements.
Provide product / service details & benefits to Customers.
Using front end empowerment tools like CRM, Website as authorized to provide correct information.
Capture correct information where ever required.
Staying current with knowledge of products/ processes & services offered by the client.
Ensure full adherence to all the quality parameters.
Cooperate with other Team members, SMEs and Team Leaders.
Ensure 100% adherence to schedule.
Escalating the call to the team leader / manager, wherever desired.
PERSON SPECIFICATION:
Qualifications : Minimum +2 passed with 6months of Exp or a Graduate.
Experience : 0-1 years experience in the BPO field. Freshers can also apply.
Experience in customer care / handling customers in a BPO will be an added advantage.
Age : Above 18 years.
Attributes : Good Typing Skills (preferably >= 20 wpm), adept at operating computers & familiarity with Internet is desired.
Key Competencies: Good communication skills, have pleasing telephone etiquettes, Customer focus, and willingness to learn.
COMPENSATION:
Salary: as per company standards
WORK TIMINGS:
Shifts: Shifts will be Rotational
POSITIONS AVAILABLE:
Customer Care Executive (Voice)
Address:
Tata Busness support services, Growy Trninty,
Begumpet, ploice line,
Contact person-Aruna
040-66951322, 9985501653
NOTE: Please mention Naukri.com on your CV while coming for interview.
Salary: INR 1,75,000 - 2,25,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Telecalling/Telemarketing Executive
Role: Telecalling/Telemarketing Executive
Keyskills: voice, fresher, inbound, outbound
Desired Profile
Require candidates having excellent communication skill both in verbal and written communication.
Education:UG -Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile
Tata Business Support Services (TBSS)
was set up in 2004 to address the huge internal customer service needs
of the Tata Group companies. It endeavours to be a long term partner in
addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel
service delivery
including voice support in 10 different languages out of our world-class
centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and
Ohio.
We employ a 5000 strong skilled workforce across the globe that provides
24x7 support to our valued customers with expertise in multi-channel
and multi-lingual service delivery. We specialize in Voice based
in-bound and out-bound interactions and interactions through E-mail,
Chat and Collaborative Web sessions.
