Optival Health Solutions Pvt Ltd
Job Description
Associate/Sr.Associate call center
Designation: Associate/Sr.Associate Call Center
Industry Type: CRM / IT Enabled Services / BPO
Experience: Freshers / 4 years
Functional Area: Call Center
Location: Hyderabad
Education: Undergrad/Graduate - Any Specialization
Job Purpose:
Achieves MedPlus India objectives by providing excellent customer service.
Job Summary:
Answer incoming calls from customers to take orders, answer inquiries
and questions, handle complaints, troubleshoot problems and provide
information. Make out bound calls for order processing or for resolving
queries. Reply to emails from customers.
Job Description:
Answer phones professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Complete call reports
Education and Experience:
Proficient in relevant computer applications
Knowledge of customer service principles and practices
With or without experience in a call center environment
Customer service experience
Good keyboard skills
Knowledge of administration and clerical processes
Relevant product knowledge
Key Competencies:
Verbal and written communication skills
Listening skills
Problem analysis
Problem solving
Customer service orientation
Organizational skills
Attention to detail
Initiative
Judgment
Adaptability
Team work
Resilience
Salary:INR 1,00,000 - 2,00,000 P.A
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Keyskills
Desired Candidate Profile
Education-
UG: Any Graduate - Any Specialization, Graduation Not Required
PG:Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
The Ideal Candidate should be able to speak Hindi or English and One Regional Language.
North Indian Hindi Speaking
Bengali Speaking
Tamil Speaking
Kannada Speaking
Good English Speaking
Company Profile:
Optival Health Solutions Pvt Ltd
Medplus Health Services Pvt. Ltd Second Largest Pharmacy retail chain
in India with about 1300 stores across India covering almost all
metropolitan cities. Annual sales of more than 1500 crores. We provide
service to more than 1,50,000 Customers Daily Across 12 States assuring
customers of their right to Genuine medicine and also ensures great
value for money. Medplus has been Established in the Years 2006 Founded
by Dr Madhukar Gangadi, a Wharton Graduate With prominent investors and
board members. The Organization has excellent track record of providing
great learning opportunity and career advancement to its employees.Apart
from Retail, Involved in B2B sales for hospital, other retail
pharmacies and franchises Operates Medplusmart.com, one of the top
health and drug information websites in India Operates Ritecure.com for
B2B interfacing. Has in-house software development team of about 45
puls. Working on new generation Java and mobile related technologies
